Managed service provider tools

Riihicloud is a multitenant endpoint management solution with turnkey delivery from Riihicloud SaaS business platform enabling full cloud migration for managed service providers and their customers.

Cyber Security

Modern endpoint management is a big part of cyber security including managed devices, applications, configurations, policies, user data and user identities. Most information security management standards like ISO27001 require controls for device management. Easiest and most efficient way to implement baseline for information security controls is to implement managed endpoint management service like Riihicloud with comprehensive support for zero trust policies and other information security controls.

Over the years, Riihicloud has implemented several information security controls to fulfil the cyber security requirements of our customers and partners. Riihicloud provides up-to-date security information from all devices and can implement zero trust policies, revoke local admin rights, add virus protection and also enable and manage Bitlocker. Riihicloud also support scenario, where you some times you need to request temporarily enable and automatically revoke again local admin rights to the user in order to solve issues.

Centralized device management controls and guides device usage and end user rights with common rules and policies. The common rules and the standard for compliance are defined by organization to meet the requirements of it. Workplace satisfaction is higher, when devices are security compliant and end-users are not prone to make cyber security compromising human errors and thereby not held e2e responsible for cyber security. As a employee, you have better things to concentrate to and still feel protected and secure with the managed workplace solution.

Backup and Restore

Riihicloud provides protection against data loss following a catastrophic event and tools for implementing business contuinity.

It goes without saying that Riihicloud portal implements high security standards, replication and hosting for data to provide failover in the event of a humane mistake, natural disaster, power outage or other disaster that could affect business continuity.

Furthermore, Riihicloud has implemented a number of smart packages which take care of enforcing using common resources like Onedrive for user data backup and restore. These packages make extrermely easy and efficient to comission a new or temporary device for end-user. You can have your data and settings restored within minutes after signing in to the new device.

Patch Management

A patch management automation helps MSPs keep their systems and devices up to date and the tool ensures patches are automatically applied across systems and devices as soon as they become available.

As a result, this ensures the guard against the latest cyber threats. MSPs can plan tasks for workstations, detect and escalate driver updates and set up triggers to initiate automated processes.

Furthermore, as we are more and more accustomed to automated OS patch management, sometimes it can also cause problems like non working VPNs or other unseen incidents. Riihicloud team can be alerted to provide packages for fixing issues by providing a package for removing patches that are not working, or setting a patch a side to wait fixed solution.

Smart Packages

Riihicloud Smart Packages Engine is built by XML driven engine for Intune on Azure (MDM channel) providing highly automated way to provision updated application and configuration packages to endpoint devices.

As a part off the Riihicloud endpoint management services, new versions of application and configuration packages are updated, tested and delivered weekly to end-customers. Over the years, Riihicloud has implemented hundreds of free generic use application and configuration packages for both Windows and macOS. All packages are automatically included to our weekly maintenance routines and kept up-to-date.

In addition, Riihicloud team develops customer specific packages to meet all your needs. Smart packages for you customers can be combined by different customer segments or line of business into your tenant templates to make onboarding customers and managing their devices even more easy. Our tailored smart packages are offered as fixed price.

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Helpdesk Utilities

Riihicloud endpoint management services are developed together with managed service providers to support fully their needs in service desk and helpdesk work. For the support specialist, Riihicloud portal provides easy access and multitenant view to all end-customers managed devices and installed applications through one user interface. All critically needed information and Intune endpoint management functionality is accessible in one easy view from Riihicloud portal.

Riihicloud Service Request functionality provides for the end-user easy way to request support and for support specialist tools and information for establishing a remote support session for providing resolution.

Riihicloud makes commissioning and maintenance of devices and applications easy with immediate access to asset management information and uniform setup of different customer environments. Riihicloud also provides a number of utilities and tools as smart packages helping the service specialist to be more efficient and follow zero trust security policies.

Riihicloud Endpoint Analytics

Multitenant views to all customers and endpoints

– Health and security views for Windows, Mac and mobile devices
– Up-to-date status
– Software and hardware Inventory
– Warranty information
– Standard integration API (In/Out): Integrations and automation; e.g. service request functionality with integration to ticketing systems, integrations to other systems

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Riihicloud Endpoint Management

Riihicloud Endpoint Management provides multitenant management tools to all customers, applications and devices. Riihicloud supports all devices with Windows, Android, iOS and macOS operating systems.

– Provisioning standardized customer environments: Windows AutoPilot and pre-provisioning, mass provisioning tools for tenant mass provisioning and patch management
– Maintaining customer environments with application and configuration packages and on demand service automation
– Enhancing and updating customer environments with weekly maintenance routines
– Monitoring and analyzing customer environments to maintain high level security standards and end-user satisfaction
– Cyber security certifications and audits for customer environments requires use of centralized endpoint management

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Riihicloud has implemented a full set of integrated MSP tools and services to complement the Microsoft Intune and enrich the user experience to meet the MSP requirement level.

Microsoft Intune is a cloud-based service that focuses on mobile device management (MDM) and mobile application management (MAM). You control how your organization’s devices are used, including mobile phones, tablets and laptops. You can also configure specific policies to control applications.


Riihicloud is developing multitenant MSP tools on a turnkey SaaS business platform with common user interface by packaging and integrating different Microsoft Azure services. The Azure cloud platform is more than 200 products and cloud services designed to help you bring new solutions to life to solve today’s challenges and create the future. Build, run and manage applications across multiple clouds, on-premises and at the edge, with the tools and frameworks of your choice.

Microsoft Power Platform

The high level of automation in Riihicloud is enabled by Microsoft Power Platform. Information in Riihicloud portal is manipulated, surfaced, automated and analyzed by Microsoft Power Platform. The ‘Power Platform’ is a collective term for four Microsoft products: Power BI, Power Apps, Power Automate and Power virtual Agents.

Empower everyone at your organization with an intuitive, collaborative and extensible platform of low-code tools that makes it easy to create efficient and flexible solutions.

Microsoft 365

Microsoft 365 subscription and seamless part of your Microsoft 365 offering. You or your customer could already have Microsoft Intune licenses available through Microsoft 365 subscription. If you include Microsoft 365 into your standard desktop management service, why not make your business more relaxed and easier by including also Riihisoft Endpoint Management services.

Microsoft Intune is included to M365 Business Premium, M365 E3/E5 and M365 Education A3/A5 subscriptions. Like Microsoft 365 also Riihicloud endpoint management services are licensed by users, not by devices. One user can have up to 15 different managed devices. Microsoft 365 is designed to help you achieve more with innovative Office apps, intelligent cloud services and world-class security.

Microsoft Ecosystem

Microsoft 365 with included Microsoft Intune mobile device management provides solutions for secure remote work with modern workplace services, managing email, video conferencing, document storage, sharing and social networking with Exchange Online, Teams, SharePoint Online, OneDrive, Office Online and other Office products. M365 is already an established standard in the business field. Azure and Dynamics 365 cloud services as a part of the Microsoft cloud ecosystem are seamless additions.

Riihicloud purpose is to assist customers, cloud service providers and managed service providers to benefit from and perform as efficiently and profitably as possible when using tools and services in Microsoft ecosystem.

If you are interested in easy endpoint control, we are happy to present our solution.

Microsoft ecosystem

Access to the latest Microsoft technologies without legacy solutions. Azure, Intune and Power Platform will ensure support and security for years to come.


Once endpoint management is implemented with Riihicloud, users can focus on working without any time-consuming issues. All available as a turnkey service.

Continuous product development

Riihicloud’s team focuses on continuous product development to offer only the best. We have been investing in product development for years. The continuous update service keeps customer environments secure and efficient throughout the life cycle of endpoints.

Per-user pricing

Our pricing per user is clear, proven and fair. No device-specific fees or additional charges

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