Technical Talk – Managing Windows Update Issues Quickly and Efficiently

At Riihicloud, we have developed an efficient process to address and remove problematic Windows updates from your environment quickly and precisely.

Swift Identification and Removal with Endpoint Analytics

Our Endpoint Analytics tool allows us and our partners to swiftly and accurately identify the KB update that needs to be removed or updated. It provides the capability to locate every KB update and see which machines it has been installed on, all from a single multitenant view. Once identified, our Endpoint Management service rapidly deploys the necessary package to resolve the issue.

Occasionally, certain KB packages have caused unexpected issues for end users, necessitating a rapid and effective correction process. While Microsoft generally releases corrective KB updates relatively quickly, it can take a few days. To bridge this gap, we have designed and built the Riihicloud removal package for KB installations. This package can be customized to target the specific KB update that needs to be addressed.

Past Incidents and Solutions

VPN Issues: In the past, a specific KB update caused temporary issues with Windows’ built-in VPN functionality, affecting users’ ability to connect to their VPNs. Microsoft promptly released a new KB update to resolve the problem, but in the interim, our custom removal package ensured minimal disruption.

System Boot Failures and BSOD: An update led to some systems failing to boot or encountering the Blue Screen of Death (BSOD). This severe issue required immediate attention, and while Microsoft worked on a fix, our removal package provided a quick solution to mitigate the impact on users.

At Riihicloud, we are committed to ensuring clients experience minimal disruption. Our quick response and resolution capabilities are designed to address such incidents promptly, maintaining the smooth operation of your IT environment.

Conclusion

For more information on how our solutions can enhance your IT operations and ensure swift recovery from problematic updates, contact our experts today. At Riihicloud, we are dedicated to keeping your systems running smoothly and efficiently.